N2N Productions Pty Ltd ("we," "our," or "us") operates the
Kyndl mobile application. This Privacy Policy explains how
we collect, use, and share information when you use the
Kyndl mobile application.
1. Information We Collect
When you use Kyndl, we may collect the following
information:
-
Camera and Microphone Access: We access
your device's camera and microphone to enable features
such as video calls, voice calls, and to take profile
pictures.
-
Account Information: Your name, email
address, phone number, and profile details.
-
Location Data: Information about your
location to help connect you with nearby users.
-
Photos and Media: Photos and videos you
choose to share on your profile.
-
Messages and Communications: Messages
you send and receive through the app.
-
Usage Information: Information about
your interactions with the app, such as matches, and
messages.
2. How We Use Your Information
We use the information we collect to:
- Provide and maintain the App's core functionality.
-
Enable video calls, audio calls, and profile pictures.
- Facilitate connections between users.
- Improve user experience and app features.
- Provide customer support.
-
Communicate important updates or promotions (if you
consent).
-
Monitor the usage of our Service and detect, prevent,
and address technical issues.
3. Sharing Your Information
We do not sell or rent your personal information to third
parties. We may share information in the following cases:
-
With other users only as necessary for the app's
features (e.g. showing your profile to matches).
- With service providers who help us operate the App.
-
When required by law or to protect our legal rights.
- With your consent for any other purpose.
4. Your Choices
You have control over your information:
-
You can choose not to allow camera access, but this will
prevent you from using features such as video calls but
not prevent you from using features such as voice calls
if you allow microphone access.
-
You may access, update, or delete your personal
information through the app settings.
-
You may delete your account at any time, which removes
your personal data from our servers.
-
You can withdraw consent for communications at any time.
5. Data Security
We implement reasonable technical and organizational
measures to safeguard your information and ensure its
security through our app infrastructure.
6. Third-Party Services
To provide our services, we work with trusted third-party
service providers who assist us in operating Kyndl:
-
Cloud Hosting Providers: We use cloud
infrastructure services (such as AWS, Google Cloud,
Supabase, or Azure) to store and process your data
securely.
-
Analytics Services: We may use
analytics tools (such as Google Analytics, Firebase
Analytics) to understand how users interact with our app
and improve our services.
-
Customer Support Tools: We use customer
support platforms to help respond to your inquiries and
provide assistance.
-
Communication Services: We use
third-party services to enable video calling, audio
calling, and messaging features within the app.
These service providers are contractually obligated to keep
your information secure and confidential, and may only use
your data to perform services on our behalf.
7. Data Retention
We retain your personal information only for as long as
necessary to provide our services and fulfill the purposes
outlined in this Privacy Policy.
Account Deletion
When you delete your account, your profile will no longer be
visible to other users. However, we implement a safety
retention window to protect our community:
-
Safety Retention Window: Following
account deletion, we retain certain data for up to 90
days (3 months). During this period, we keep your
information to investigate potential violations of our
Terms of Service, prevent abuse, protect against fraud,
and respond to legal requests or safety concerns.
-
Legal Compliance: We may retain certain
data longer when required by law to comply with legal
obligations and preserve evidence for ongoing legal
matters.
-
Safety Database: Information about
users who violate our Terms of Service or engage in
harmful behavior may be retained in a safety database to
prevent them from creating new accounts and to protect
our community.
-
Anonymized Data: We may retain
anonymized or aggregated data that cannot identify you
personally for analytical and improvement purposes.
After the safety retention period, your data will be
permanently deleted from our systems, except as noted above.
8. Children's Privacy
Kyndl is strictly intended for users aged 18 and older. We
do not permit or knowingly collect personal information from
anyone under 18. If you suspect that a user is under the age
of 18, please use the in-app reporting feature to notify us.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Our
goal is to continuously improve the app while keeping our
data practices clear and transparent. We will notify you in
advance of any significant changes so that you have the
opportunity to review them through the app or by email.
10. Contact Us
If you have any questions about this Privacy Policy, please
contact us at:
- Email: privacy@n2nproductions.com.au
- Company: N2N Productions Pty Ltd